Shipping policy

Order Processing

Once you place an order, give us about [1 to 2] business days to pack it up properly. We do this Monday through Friday, so anything ordered over the weekend or on a holiday gets first dibs the next business day. Big sale weeks can slow us down a touch, but we'll always be hustling behind the scenes.

You'll get a confirmation email the moment you order, and a second one with tracking as soon as your package is officially out the door. If that second email never shows up, check your spam folder before assuming we ran off with your money. We didn't.

Where We Ship

Right now we ship throughout the United States. We also ship internationally to select countries, If you're not sure whether we reach you, the checkout page is the final word, since it'll only let you complete an order to addresses we can actually serve.

Shipping Cost and Delivery Times

Here's our favorite part: shipping is free. Every order, no minimum, no hoops to jump through. Most orders arrive within 4 to 7 business days after they ship.

That window is an estimate, not a pinky promise. Once a package leaves our hands, it's in the care of the carrier, and the occasional weather delay or holiday rush is beyond what we can control.

Tracking Your Order

Every shipment comes with a tracking number so you can refresh the page obsessively to your heart's content. If your tracking hasn't updated in a few days, don't panic. Carriers sometimes go quiet between scans. If it's been stuck for more than [5] business days, reach out and we'll chase it down for you.

Delays, Lost, and Damaged Packages

If something arrives looking like it lost a fight, take a photo and email us within [7] days at contact@tovelle.co. We'll make it right, whether that's a replacement or a refund.

If tracking says delivered but your package is playing hide and seek, give it 24 hours (it has a funny way of turning up), then check with neighbors and your local carrier. Still nothing? Let us know and we'll sort it out together.

Wrong Address, Our Mistake or Yours

Please double-check your shipping address at checkout, because the carrier takes it literally. If a package comes back to us because of an incorrect address, we'll happily reship it once you cover the return shipping. If we're the ones who fumbled the address, that one's on us, no questions asked.

Questions

Stuck, curious, or just want to say hi? Email us at contact@tovelle.co and a real human will get back to you within [1 to 2] business days.

Thanks for supporting Tovelle. We're glad you're here.